Refund policy

Last Updated: October 16, 2026

Thank you for shopping with Auri Nutrition. We want you to have a positive shopping experience. This Return & Refund Policy explains the conditions under which eligible purchases may be returned or refunded.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

  • The item must be purchased directly from our online store.
  • The item should be unopened and in its original packaging.
  • The product must be in unused and resalable condition.
  • You must provide your order number or other reasonable proof of purchase.

For health, hygiene, and product-safety reasons, opened or used products may not be eligible for return unless the item arrived damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please include:

  • Your order number
  • A brief description of the issue
  • Photos of the product and packaging when applicable

We will review the information and, where appropriate, provide a replacement or refund.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Opened or used products
  • Items without their original packaging
  • Products damaged due to improper storage or handling after delivery
  • Items purchased through unauthorized third-party sellers
  • Gift cards or other items identified as non-returnable at the time of purchase

4. How to Request a Return

Before sending any item back, please contact our customer support team.

Email: **24chbczz@gmail.com**

Please do not send a return to an address that has not been provided or confirmed by our customer support team.

Once your return request is reviewed and approved, we will provide the appropriate return instructions.

5. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Original shipping charges may not be refundable unless the return is related to an incorrect, damaged, or defective order.

6. Return Shipping

Unless the return is caused by an incorrect, damaged, or defective item received from us, return shipping costs may be the responsibility of the customer.

We recommend using a trackable shipping method when returning an item.

7. Late or Missing Refunds

If you have been notified that a refund has been processed but have not received it, please first check with your payment provider or bank.

If the refund is still not reflected after the applicable processing period, contact us at **24chbczz@gmail.com** and we will be happy to assist.

8. Policy Updates

Auri Nutrition reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions regarding returns or refunds, please contact:

Auri Nutrition
Email: **24chbczz@gmail.com**